Knowledgebase

Are there any firewalls that interfere with SMTP Authentication?
Yes. Some types of firewalls will interfere with SMTP Authentication, preventing you from being...

Can I adjust the sensitivity on my Spam Filtering?
Yes. You can set their Spam filtering levels to "High," "Low," or "Exclusive." To adjust your...

Can I read mail from my BlackBerry?
Yes, there are two ways to set this up: (1) Create a forwarding rule on your mailbox that...

How can I test to see if I can reach your POP server?
You can test to see if you can reach our POP3 servers by running this command at your command...

How do I access my webmail?
To Access your Webmail:1)Navigate to http://www.yourdomain.com/webmail2)Enter your full e-mail...

How do I add an e-mail filter?
You can block an e-mail using spam filters. There are many definitions of spam, but one...

How do I Configure Spam Assassin?
You can change how Spam Assassin deals with spam. The following options are available:*...

How do I create a new mail account?
Log onto your cPanel (http://www.yourdomain.com/cpanel).Click 'Mail Manager'.Click 'Add/Remove...

How do I create Autoresponders?
Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a...

How do I create Mailing Lists?
Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication...

How do I create/set a default e-mail address?
Any e-mail that is sent to an unknown account at your domain name, such as...

How do I edit an autoresponder?
Modify an autoresponder if you need to alter the details of the message or if you set it to the...

How do I find a message header?
In your webmail account, click the Show Full Header link when viewing the message in its own...

How do I trace an e-mail address?
cPanel enables you to trace the delivery path of an e-mail address, from server to server, to...

How do I use FormMail?
Formmail is a very easy to use form processor, simply place the following on any page after...

How long will it be before my email will work?
Once the setup is complete for the account, it takes an additional 24-48 hours for the DNS to...

How many emails can I send?
You can send a maximum of 250 emails per domain name per hour. If you exceed that limit you will...

If my ISP is blocking my use the standard SMTP port 25, is there an alternate SMTP port that I
Yes. If you are being blocked from using the standard SMTP port 25, you can switch to using the...

MS Outlook has been working fine lately, but today I am having problems. Why?
You may need to restart MS Outlook. It is also possible that your ISP (Internet Service Provider)...

Password Refused When Trying To Access E-Mail
If you are trying to access your e-mail and get the error saying your password is incorrect don't...

What can I do if a legitimate email is filtered as Spam?
You can add the email address of the sender to your Safe List in the Account Options section of...

What happens to Spam once it is filtered?
You control how Webmail controls Spam email messages. Your options include: · Sending the...

What is a "554: Relay access denied" error message in MS Outlook when sending email?
This is a relaying denied error. You will need to turn on SMTP Authentication.

What is SSL?
SSL stands for "Secure Socket Layering" and is a form of security whereby the message and...

What is the Max Email Attachment Size?
The maximum attachment size when sending/receiving emails is 15MB

What problems are occurring if I can't send mail via your SMTP server?
Please be sure that you have enabled SMTP Authentication. See your email client’s setup...

When I attempt to send/receive email in Outlook, a message prompts me for my username and password.
In the Username box, enter your entire email address as your user name (e.g.,...

When I attempt to send/receive email in Outlook, why does a message prompt me for my username and password?
In the Username box, enter your entire email address as your user name (e.g.,...

When I click the Test Account Settings button in MS Outlook XP, an error indicates that I cannot reach the
In Outlook XP and 2003, the test incorrectly indicates an error in the configuration settings....

Why am I receiving Spam that is not even addressed to me?
Spammers either blind carbon copy (bcc) the message to you or use software that allows the...

Why can I send email to recipients that have the same domain name as I do (e.g., @companyname.com), but I cannot send email to outside recipients (e.g., yahoo.com, hotmail.com) using my desktop email program?
You will need to turn on SMTP Authentication.

Why do you require SMTP Authentication when configuring MS Outlook?
SMTP authentication adds additional security to the email system and prevents spammers from using...

Why does my Catch-all Alias email account attract so much Spam?
Spammers send Spam to randomly created addresses within a domain. When Spam is sent to an address...

Why is my ISP not allowing me to send email through your SMTP server?
Many ISPs block the use of third party outbound SMTP servers - this is especially common for...