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 Are there any firewalls that interfere with SMTP Authentication?

Yes. Some types of firewalls will interfere with SMTP Authentication, preventing you from being able to send mail. - Disable scanning of SMTP traffic on their firewall. - Or use their ISP's...

 Can I adjust the sensitivity on my Spam Filtering?

Yes. You can set their Spam filtering levels to "High," "Low," or "Exclusive." To adjust your Spam filtering preferences, open Webmail, click the Account Options link, and then click the Spam...

 How can I test to see if I can reach your POP server?

You can test to see if you can reach our POP3 servers by running this command at your command prompt: telnet pop.yourdomainname.com 110 If you receive a response, you are able to reach our POP3...

 How do I Configure Spam Assassin?

You can change how Spam Assassin deals with spam. The following options are available:* required_hits - The number of e-mails received before a certain e-mail is considered spam.* rewrite_subject -...

 How do I access my webmail?

To Access your Webmail:1)Navigate to http://www.yourdomain.com/webmail2)Enter your full e-mail address and passwordLogin.

 How do I add an e-mail filter?

You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following:"Spam is the electronic version of junk mail, and has been around...

 How do I create Autoresponders?

Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account. Autoresponders are most commonly used for an "Out of Office" style message to...

 How do I create Mailing Lists?

Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want.Mailman allows you to set up a mailing...

 How do I create a new mail account?

Log onto your cPanel (http://www.yourdomain.com/cpanel).Click 'Mail Manager'.Click 'Add/Remove Mail Accounts'.Click 'Add Account'.Type a name, select the domain from the drop down combo and enter...

 How do I create/set a default e-mail address?

Any e-mail that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default e-mail account. All web site accounts are...

 How do I edit an autoresponder?

Modify an autoresponder if you need to alter the details of the message or if you set it to the wrong account.To edit an autoresponder:1. Click on the Autoresponders link in the Mail area.2. Click...

 How do I find a message header?

In your webmail account, click the Show Full Header link when viewing the message in its own window. If you are using a desktop email client, you can go to this URL and follow the detailed...

 How do I trace an e-mail address?

cPanel enables you to trace the delivery path of an e-mail address, from server to server, to your web site.To trace an e-mail address:1. Click on the Trace an E-mail Address link in the Mail...

 How do I use FormMail?

Formmail is a very easy to use form processor, simply place the following on any page after entering your domain. You can change this code to fit your specific needs.<\FORM METHOD=POST...

 How long will it be before my email will work?

Once the setup is complete for the account, it takes an additional 24-48 hours for the DNS to propagate throughout the internet. This delay is due to the nature of how domains and DNS work, and is...

 How many emails can I send?

You can send a maximum of 250 emails per domain name per hour. If you exceed that limit you will start to receive unrouteable domain name errors.What if I have a mailing list with 2,000 emails?If...

 If my ISP is blocking my use the standard SMTP port 25, is there an alternate SMTP port that I

Yes. If you are being blocked from using the standard SMTP port 25, you can switch to using the SMTP port 26 or 587 in some cases.

 MS Outlook has been working fine lately, but today I am having problems. Why?

You may need to restart MS Outlook. It is also possible that your ISP (Internet Service Provider) has changed its regulations and no longer supports sending email through a third-party SMTP...

 Password Refused When Trying To Access E-Mail

If you are trying to access your e-mail and get the error saying your password is incorrect don't worry as there is a simple solution.1. Login to your CPanel2. Click on 'Mail'3. Click on...

 What can I do if a legitimate email is filtered as Spam?

You can add the email address of the sender to your Safe List in the Account Options section of your Webmail account.   Note: Some bulk newsletters hide their true From address. To find the...

 What happens to Spam once it is filtered?

You control how Webmail controls Spam email messages. Your options include: · Sending the Spam messages to your Junk Mail folder · Deleting the Spam messages automatically ·...

 What is SSL?

SSL stands for "Secure Socket Layering" and is a form of security whereby the message and password are encrypted while en route from your computer to our mail server. This makes it virtually...

 What is a "554: Relay access denied" error message in MS Outlook when sending email?

This is a relaying denied error. You will need to turn on SMTP Authentication.

 What is the Max Email Attachment Size?

The maximum attachment size when sending/receiving emails is 15MB

 What is the difference between IMAP and POP3 for email?

IMAP synchronises all emails between the server and your email program. Messages that have been read/deleted/replied to will show up as such, both on the server and in your email program. You could...

 What problems are occurring if I can't send mail via your SMTP server?

Please be sure that you have enabled SMTP Authentication. See your email client’s setup documentation for directions.  The other cause may be that your ISP (Internet Service Provider)...

 When I attempt to send/receive email in Outlook, a message prompts me for my username and password.

In the Username box, enter your entire email address as your user name (e.g., myname@mydomain.com). If this does not correct the problem, please contact support.

 When I attempt to send/receive email in Outlook, why does a message prompt me for my username and password?

In the Username box, enter your entire email address as your user name (e.g., myname@mydomain.com). If this does not correct the problem, please contact support to resolve the problem.

 When I click the Test Account Settings button in MS Outlook XP, an error indicates that I cannot reach the

In Outlook XP and 2003, the test incorrectly indicates an error in the configuration settings. Instead, skip the test and send yourself or a friend a test email to verify that your account is...

 Why am I receiving Spam that is not even addressed to me?

Spammers either blind carbon copy (bcc) the message to you or use software that allows the address of the recipient to remain hidden.

 Why do you require SMTP Authentication when configuring MS Outlook?

SMTP authentication adds additional security to the email system and prevents spammers from using the system for open relay and spamming purposes.

 Why does my Catch-all Alias email account attract so much Spam?

Spammers send Spam to randomly created addresses within a domain. When Spam is sent to an address that does not have an actual user, the Spam will then be delivered to the Catch-all Alias account.

 Why is my ISP not allowing me to send email through your SMTP server?

Many ISPs block the use of third party outbound SMTP servers - this is especially common for dial-up ISPs, though many DSL and broadband providers are also establishing this restriction.